Quality and coming through...

Over the holiday season some mail carriers damaged prints in transit and leaving my customers with a few crushed tubes, ruined prints and in this case the mail person just let the tube in the rain against a door. As my policy states I replace a print at my costs regardless if I had nothing to do with it. I don't believe in penalizing my customers for the fault of the U.S. Postal Service. To stoke the customer out I replaced the prints from my own collection.